Billing Terms and Conditions

Home Therma Payment Policy

1. Accepted Payment Methods

At Home Therma, we offer several secure and easy payment options to make your shopping experience simple. We accept:

  • Credit & Debit Cards: Visa, MasterCard, American Express

  • PayPal

  • Apple Pay & Google Pay

  • Klarna / Clearpay (where available)

  • Bank Transfers for bulk or business orders (contact us for details)

All payments are processed in British Pounds (GBP).


2. Payment Processing

  • All payments must be completed at the time you place your order.

  • We cannot process or ship your order until full payment has been received.

  • If your payment fails or is declined, your order will not be confirmed.


3. Pricing & Currency

  • All prices shown on the Home Therma website are in GBP (£).

  • Prices may change at any time without notice.

  • Any taxes or shipping fees will be shown at checkout.


4. Secure Payment Processing

We use SSL encryption and trusted payment gateways to protect your information.
Home Therma does not store your credit card or payment details.


5. Refunds & Chargebacks

  • Refunds are issued according to our Return Policy.

  • Unauthorized or false chargebacks will be disputed.

  • If you have any issues with your payment or order, please contact us first at:
    info@hometherma.com


6. Fraud Prevention

Home Therma reserves the right to cancel or hold any order that appears suspicious or involves unauthorized activity.
For high-value orders, we may ask for additional verification to keep your account safe.


7. Contact Us

Store Name: Home Therma

Address: 46 Havelock Road, Handsworth, Birmingham, B20 3LR, UK

Email: info@hometherma.com

Phone: +44 20 8040 3638 

 

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We aim to respond to all messages within 1–2 business days.