FAQ

Home Therma – Frequently Asked Questions (FAQ)

Welcome to the Home Therma FAQ page. We’re here to help you have the best shopping experience possible. If you need more assistance, feel free to contact us anytime.

1. How long will it take to receive my order?

Our estimated delivery times are:

  • Handling time: 1–2 business days

  • Transit time: 6–8 business days

  • Estimated delivery time: 7–10 business days total

For more details, please see our Shipping Policy.

2. Do you offer free shipping?

Yes! We offer free shipping on all orders within the United Kingdom, with no minimum purchase.

3. Where is Home Therma located?

Home Therma is a UK-based brand, offering high-quality products with fast, reliable shipping across the United Kingdom.

4. What if I receive a defective product?

If you receive a defective item, we will replace it at no cost to you.
Please contact us and return the item within 30 days.
For full details, visit our Return Policy.

5. Can I cancel my order after it’s placed?

Yes, you can cancel your order within 24 hours of placing it.
Just contact us as soon as possible.

6. What is your return policy?

We offer a simple and stress-free return process.
You can read the full details on our Return Policy page.

7. When will I get my refund after returning a product?

Once we receive and inspect your returned item, your refund will be processed.
Refunds usually appear on your original payment method within 7 business days, depending on your bank.

8. Do you offer warranties on your products?

Yes! All purchases include a 30-day warranty.
You can find more information in our Return Policy.

9. How can I contact customer support?

You can reach us by emailing us at:
info@hometherma.com

10. Do you ship internationally?

Not at the moment.
Right now, we ship exclusively within the United Kingdom.

11. Do you have a physical store location?

No, we are an online-only store.
This helps us keep prices low and offer a wide variety of products.

12. Can I place a bulk order for my business or organization?

Yes, we do accept bulk orders.
Please contact our support team for more information.

13. How do I exchange a product?

For exchange instructions, please see our Return Policy.

14. How can I track my order?

You can track your order through the Track Order page on our website.
You will also receive a tracking number by email once your order ships.

Contact Information


Store Name: Home Therma

Address: 46 Havelock Road, Handsworth, Birmingham, B20 3LR, UK

Email: info@hometherma.com

Phone: +44 20 8040 3638 

 

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT)

We respond to messages within 1–2 business days.