FAQ

1. Where do you ship?

We currently ship within the United Kingdom only. At this time, international shipping is not available.

2. How long does delivery take?

Orders are processed within 1–3 days (Monday – Friday)., and delivery takes 3–7 business days (Monday – Friday). The total estimated delivery time is 4–10 business days, excluding weekends and public holidays.

3. What is the order cut-off time?

The daily order cut-off time is 4:00 PM (GMT). Orders placed after this time will be processed on the next business day.

4. Do you charge for shipping?

No. We offer free shipping on all orders within the United Kingdom. There are no hidden shipping fees.

5. How can I track my order?

Once your order is dispatched, you will receive an email with your tracking number. Tracking updates may take up to 24 hours to appear.

6. What payment methods do you accept?

We accept the following secure payment options on our website: Visa, Mastercard, American Express, Discover, Diners Club, ELO, Union Pay, Shop Pay, Google Pay, PayPal, Apple Pay, Klarna, Maestro.
All transactions are processed in GBP (£).

7. Is my payment information secure?

Yes. All payments on our website are protected using SSL encryption, and we do not store your full payment details.

8. What is your return policy?

We accept returns for both defective and non-defective items within 30 days of delivery, provided the product is new and unused and returned in its original condition.

9. How long does it take to receive a refund?

Once your return is received and inspected, approved refunds are processed within 7 days to the original payment method.

10. Do you offer exchanges?

Yes. We accept exchanges within 30 days of delivery, subject to product availability. Customers must contact us first to receive return and exchange instructions.

Contact Us:

Store Name: Home Therma

Business Address: 20 Hampton Rd, Stockland Green, Birmingham, B23 7JJ,
United Kingdom

Email: info@hometherma.com

Phone Number: +447457409281

Customer Support Hours: 9 Am to 5 Pm Between Monday to Friday

Time zone: (GMT) Greenwich Mean Time (London)

Response Time: We aim to respond to all inquiries within 1–2 days.