Payment Policy

At Home Therma, we aim to provide a secure, transparent, and convenient payment experience for all customers. Please review the payment details below before completing your purchase.

Accepted Payment Methods

We accept the following secure payment options on our website:

  • Visa 
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • ELO
  • Union Pay
  • Shop Pay
  • Google Pay
  • PayPal
  • Apple Pay
  • Klarna
  • Maestro

All payments are processed in GBP (£).

Payment Security

Your payment security is our priority. All transactions on https://hometherma.com are protected using SSL (Secure Socket Layer) encryption to ensure your personal and financial information remains safe and confidential.

We do not store or have access to your full payment details.

Payment Authorization

By placing an order, you authorize Home Therma to charge the full order amount, including applicable taxes, to your selected payment method.

Orders will only be processed once payment authorization has been successfully completed.

Failed or Declined Payments

If your payment is declined or fails:

  • Please verify your card details and billing information

  • Ensure sufficient funds are available

  • Contact your bank or card provider if the issue continues

Orders with unsuccessful payments will not be processed or shipped.

Pricing and Charges

  • All prices displayed on our website are listed in GBP (£)

  • Prices include applicable taxes unless stated otherwise

  • There are no hidden payment or handling fees

The final payable amount will be clearly shown at checkout before you complete your order.

Refunds and Chargebacks

Refunds, if approved, will be issued according to our Refund & Return Policy and processed back to the original payment method used at checkout.

Unauthorized chargebacks or payment disputes without first contacting us may result in delayed resolution. We encourage customers to contact our support team for quick assistance.

Payment Issues or Errors

If you notice an incorrect charge, duplicate transaction, or any payment-related error, please contact us immediately with your order number so we can investigate and resolve the issue promptly.

Contact Us:

Store Name: Home Therma

Business Address: 20 Hampton Rd, Stockland Green, Birmingham, B23 7JJ,
United Kingdom

Email: info@hometherma.com

Phone Number: +447457409281

Customer Support Hours: 9 Am to 5 Pm Between Monday to Friday

Time zone: (GMT) Greenwich Mean Time (London)

Response Time: We aim to respond to all inquiries within 1–2 days.