Modern Outdoor Wall Light | Waterproof IP65 Up Down LED Sconce

Order Processing and Delivery Schedule

Once you place an order on our website, our team begins processing it promptly. To help you plan your purchase, please review the shipping timelines below.

Standard Shipping Handling Time

• Order Handling Time: 1–2 business days
• Processing Days: Monday to Friday
• Orders placed after the cut-off time will be processed on the next business day.

Standard Shipping Transit Time

• Transit Time: 3–7 business days
• Delivery Days: Monday to Friday

Total Shipping Time (Handling Time + Transit Time)

• Total Estimated Delivery Time: 4–9 business days
• Delivery Schedule: Monday to Friday

Order Cut-off Time

• 04:00 PM
• Time Zone: (GMT) Greenwich Mean Time (London)

Orders placed after this time will be processed on the following business day.

Order Confirmation

After placing your order, you will receive an order confirmation email containing your order details.
Once your order has been dispatched, a shipping confirmation email will be sent, including tracking information. Delivery confirmation may also be provided once your order reaches its destination.

Shipping Carrier

We work with reliable UK-based courier services to ensure secure and timely delivery within the United Kingdom. The carrier used may vary depending on the delivery location and order size.

Shipping Locations

• We currently ship within the United Kingdom only.

Shipping Fee

• Shipping Cost: Free Shipping on all orders
• Currency: GBP (£)

There are no hidden shipping charges at checkout.

Lost Packages

If your package is marked as delivered but you have not received it, please take the following steps:

• Confirm the shipping address provided at checkout
• Check all possible delivery locations around your property
• Ask neighbours or household members if they accepted the delivery
• Contact the courier using your tracking information

If the package is officially confirmed as lost, please contact us with your order number. We will assist with a replacement or refund based on the situation.

Tracking

Once your order is dispatched, tracking details will be sent to your email.
Please allow up to 24 hours for tracking updates to appear after shipment.

Delays

While we strive to meet our estimated delivery timelines, delays may occasionally occur due to high shipping volumes, public holidays, or courier disruptions. If your order has not arrived within the expected timeframe, please contact our support team for assistance.

Return Window and Eligibility

We accept returns within 30 days of delivery, provided the following conditions are met:

• Products must be new, unused, and in original condition
• Items must be returned in their original packaging
• Returns are accepted for both defective and non-defective products
• Customers must contact us via email to request return authorization and instructions before sending any item back

Returns that do not meet these conditions may not be eligible for a refund or exchange.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us as soon as possible and include the following information:

• Your order number
• Clear photographs of the item and packaging
• A brief description of the issue

Once reviewed, we will arrange a replacement, exchange, or full refund, depending on the situation.

Refund Process

After we receive and inspect your returned item, you will be notified via email regarding the approval status of your refund.

If approved:

• Refunds will be issued to the original method of payment
• Refund processing time is up to 7 days
• A confirmation email will be sent once the refund has been completed

Late or Missing Refunds

If you have not received your refund after the processing period:

• Please check your bank or payment account again
• Contact your bank or card provider, as processing times can vary
• If the issue continues, please contact us directly for assistance

Non-Returnable Items

Returns will not be accepted under the following conditions:

• Items that are used, worn, or not in new condition
• Returns requested after 30 days of delivery
• Items returned without prior authorization

Exchanges

We accept exchanges within the 30-day return window.
Customers are encouraged to carefully review product details before placing an order. Exchange requests are subject to product availability.

Return Address

All approved returns should be sent to the following address:

20 Hampton Rd
Stockland Green
Birmingham, B23 7JJ
United Kingdom

Method & Fees

• Return method: By mail
• Return label: Download and print
• Restocking fee: No cost
• Return shipping cost: Free
• Refund period: Up to 7 days after inspection

Cancellation Policy

Orders may be canceled before they are processed or shipped.
Once an order has entered processing or has been dispatched, cancellation will no longer be possible.